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I/S DESKTOP ANALYST

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Date: Feb 22, 2019

Location: Greenville, SC, US

Company: Greenville Health System

Bilingual (Spanish / English) candidates are encouraged to apply.

Requisition # 42020 

Employment Type Full-time 

Job Class

NON CLINICAL PROFESSIONAL

FLSA

Non-Exempt

Job Summary

Under general direction, provides reliable, accurate, well-researched and technical knowledge and deploys newly approved devices and resolve issues. Utilizes strong understanding of desktop devices, software, and procedures to advise and assist in the approval and deployment process. Provides support to the IS department by working directly with onsite staff, both GHS and contracted to insure the timely installation and support of the desktop environment. Coordinates the purchasing of desktop devices, software, licensing, and maintenance associated with these devices. Serves to coordinate the installation of desktop devices including but not limited to computers, printers, scanners, software and all associated peripherals. Maintains Support Center technical documentation and additionally prepares and analyzes statistical reports.  This position is expected to mentor and train other Support Center Technicians and Desktop Analysts.  May assist in the maintenance of vendor contracts, contract terms and contract versioning for assigned vendors. Supports the rest of the IS team as needed in handling the coordination of internal IS device purchasing.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Education

Associate's Degree - Information Technology, Computer Science or a directly related field

Minimum Experience

1 year - desktop services, application and/or help desk support

Required Certifications/Registrations/Licenses

NOT APPLICABLE

Specific Acceptable Credentials (if applicable)

N/A

In lieu of the Above Minimum Requirements

High School Diploma and 3 years of experience in desktop, application and/or help desk support.

Other Required Experience

Experience in writing reports, presentations, training documentation, technical writing - Required

Experience with Apple computers, tablets, and phones - Preferred

Position Posting Category

Non Clinical Professional/Technical


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina

Job Segment: Computer Science, Technical Writer, Help Desk, Information Technology, Technology

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