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Manager-TELEPHONE TRIAGE-Full-Time-Day

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Date: Aug 14, 2019

Location: Greenville, SC, US, 29605

Company: Greenville Health System

Bilingual (Spanish / English) candidates are encouraged to apply.

Requisition # 42449 

Employment Type Full-time 

Job Class

MANAGER

FLSA

Exempt

Job Summary

Manages the Telephone TriagePLUS program. Collaborates with other managers and directors to develop strategies around growth, integration, onboarding and work streams. Works with physician, practice interdisciplinary care team, pharmacy, care coordination, and answering service in a partnering relationship to deliver seamless patient care. Responsible to develop an experienced nursing team that can identify immediate areas of need to ensure the best patient outcomes. Ensures team will evaluate the patient using critical thinking skills along with the Epic/Schmitt Thompson triage protocols tool to direct patient to the correct venue of care. Ensures appropriate metrics are in place for quality, monitoring, evaluating and improving triage and meeting all quality requirements. Acts as a liaison between the triage program, the departments of Prisma Health, and external clients for after hours care. Collaborates with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics.  Assesses the environment and makes recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.).

 

Requires ability to work flexible hours, after hours and weekends.

Supervisory/Management Responsibilities

Job has direct and/or indirect supervision of employees that may include final budget authority, hire/termination/disciplinary authority, performance appraisal responsibility. Job will be considered a member of the management staff with direct reports..

Minimum Education

Bachelor's degree - Nursing/Nursing Administration.

Minimum Experience

3 years - nursing.

Required Certifications/Registrations/Licenses

RN - REGISTERED NURSE - NLRN

Specific Acceptable Credentials (if applicable)

N/A

In lieu of the Above Minimum Requirements

N/A

Other Required Experience

Experience in clinical triage, call center operations and ambulatory nursing - preferred.

Position Posting Category

Leadership/Management


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina

Job Segment: EMR, Pharmacy, Patient Care, Nursing, Registered Nurse, Healthcare

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