PATIENT FAMILY LIAISON II
Apply now »Date: Feb 20, 2019
Location: Greenville, SC, US, 29605
Company: Greenville Health System
Bilingual (Spanish / English) candidates are encouraged to apply.
Requisition # 41653
Employment Type Full-time
Job Class
REPRESENTATIVE
FLSA
Non-Exempt
Job Summary
Represents Administration to GHS patients, families, and visitors in communicating relevant policies, responding to conflict situations, and providing service recovery. Coordinates the resolution of complaints and grievances with vice presidents, physicians, administrators, directors, and managers at all GHS entities and in compliance with CMS guidelines. Demonstrates knowledge of medical terminology and clinical practices. Functions independently and self-directed, frequently working in conjunction with assigned nursing units. Responds to difficult customer service situations and supports families and staff. At all times, models exemplary customer service and professionalism.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Education
Associate's Degree- Nursing
Minimum Experience
3 years- Clinical experience, including at least one (1) year in a hospital setting.
Required Certifications/Registrations/Licenses
NOT APPLICABLE
Specific Acceptable Credentials (if applicable)
N/A
In lieu of the Above Minimum Requirements
A Bachelor's degree (Social Work, Human Services or a clinical therapy preferred) plus one (1) year of experience in a healthcare setting will substitute for the RN licensure and above requirements. Hospital experience preferred.
Other Required Experience
Experience dealing with conflict and high-stress situations/interactions- Preferred
Position Posting Category
Patient Services Support
Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina
Job Segment:
Medical, Social Worker, Healthcare, Service